Holiday Helpline and Admin support hours

Over the holiday period, Mercer (the Scheme’s Administration Manager) will be closed from Monday 22 December 2025, and will reopen on Monday 5 January 2026. Because of this, there will be delays in the processing of withdrawal payments, updates to your regular contributions to the Scheme, and other form processing, not just during the closure but also in the days leading up to it.

 If you need to make a super benefit withdrawal that requires action during the holidays, please make sure to send your request to Mercer on or before Monday, 15 December 2025. For First Home withdrawal requests, the deadline is earlier - 8 December 2025, to allow enough time for processing.

Remember, you can make investment switches anytime through your online account.

The Helpline will remain available leading into the holiday season and will also operate on 27, 30 and 31 December, apart from the national public holidays (25 & 26 December, 1 & 2 January). Their hours are 9am to 7pm, Monday to Friday and you can contact them on 0508 468 263.